Make a call during conversations? here is an option to make a call and have a clearer conversation.
Using CRM, keep your customer profile handy during a conversation through auto dialer. Replace numbers with names so it is easier to know about the customer so it makes you handle customers easily. To know the complete profile in CRM, just click on the CRM button on the page itself.
Optionally, we have an alert for incoming messages and able to know which contact receives the incoming message. to your Twilio number by changing the icon of the extension.