Improve Customer Engagement like Never Before
Nethram PBX is a contemporary cloud-based phone system that provides business communication solutions fit for all professional organizations. All sizes of enterprises can benefit from Nethram PBX, which helps to route calls across VOIP softphones, IP Phones, and PSTN. No matter where you are, you may connect using extension dialing thanks to cloud PBX. With next-generation call management functionality, cloud PBX replaces conventional wires and hardware PBX.
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Using a simple browser interface, they handle both inbound and outbound conversations, monitor remote agents, and keep track of performance. To increase caller happiness, decrease errors, and automate processes like call tracking, integrate with your CRM and customer service solutions like never before.
Streamline Customer Engagement
Revolutionize your communication strategy with cloud-based solutions that effortlessly manage inbound and outbound conversations, agent performance, and CRM integration for unparalleled efficiency and caller satisfaction.
Empower Your Call Center
Elevate customer service with intelligent call routing, customizable workflows, and automated call blocking to enhance productivity and prevent disruptions from telemarketers and spam calls.
Effortless Call Management
Simplify call handling with features like call forwarding, call parking, and IVR systems, enabling smooth call flow management and efficient resolution of customer queries.
Flexible and Scalable Solutions
Adapt to your business needs with highly customizable and scalable cloud-based communication solutions, ensuring seamless growth and adaptability for your evolving requirements.
Unleash Team Productivity
Boost collaboration and performance with features like call masking, virtual call centers, and real-time monitoring, ensuring seamless communication and efficient call handling.
VOICE FEATURES
CALL ROUTING FEATURES
PRODUCTIVITY
STATISTICS & MONITORING
Toll-Free Number
Grab an international or domestic toll-free number based on your company's location.
Virtual Number
For global and local businesses, reserve a mobile or landline virtual number.
User Extensions
Create any-digit extensions for all users and use the extension to transfer calls to any user at any time.
Voicemail
During non-working hours, record customer inquiries on an audio message.
Personalized Greetings & Music
Increase your brand awareness by greeting your customers with a personalized greeting message.
Conference Calling
You can host calls with hundreds, and occasionally even thousands, of participants.
Call masking
Maintain your customers' privacy by allowing them to communicate with the business executive without disclosing their personal phone numbers.
Call Parking
Call parking allows a call participant to put the other participants on hold while they hang up.
Call Forwarding
A call can be forwarded to another number when the one being called is busy or unanswered.
Shadow Coaching
Allows you to barge in, whisper to someone, or listen in on a phone call. Typically useful when providing training or monitoring another staff member.
Automated Call Blocking
With call blocking, you can prevent telemarketers, spam callers, bots, and other unwanted numbers from calling you.
Call overflow and timeout
Once a particular queue has received the maximum number of calls, it will automatically disconnect or divert calls to the loading="lazy" alternative queue. Instead, send the callers on hold to voicemail.
Text to Speech
Converts text into lifelike speech with the support of multiple languages and includes a variety of voices.
Music on hold
Make waiting engaging and entertaining for your callers by uploading music or messages.
Virtual Call Center
Set up a virtual call center with all of the features you need without worrying about infrastructure.
Ratio Dialing
The ratio of available agents to the number of calls that must be made for each individual agent.
Call Hold
This Allows you to receive or make a second call (while on a current call) by putting the first call on hold.
Call Disposition
When an agent completes a call, they are prompted to assign the appropriate disposition code (disposition category) to the call.
Outbound Call Campaign
An outbound dialing software that automatically dials out leads and hosts the dialing process from the uploaded CSV.
International calling
Choose your favorite local and international mobile business phone numbers or toll-free numbers and instantly connect with your customers for inbound and outbound business calling via a cloud business phone system
Web Softphone
Allowing agents to call one another via the internet rather than a physical phone
Custom Caller ID
Enables clients to call your agents or delivery people using a unique business number.
Inbound Routing
Set inbound route for your twilio phone number
IVR
An automated answering system that lets incoming callers choose their preferences before connecting them to a contact center representative
Skill-Based Routing
Assign users to teams based on their abilities to receive customer calls, allowing customers to have their questions answered immediately
Time-Based Routing
Calls are routed based on predetermined timing. Establish call routing rules that are appropriate for each of the many time periods you choose, either by day or by week.
Call Queuing
Manage all customer calls in the queue and route them to the appropriate agent based on their availability.
Call Routing
Choose call routing methods such as equal distribution and parallel ringing to receive calls one after the other and lets the caller reach the right department - quickly & easily.
Concurrent Calls
Receive more than four concurrent calls or any number of calls concurrently based on your preferences.
Integrated Auto-Attendants
Callers who want to speak with specific agents can dial their extension automatically, without having to go through another agent
VIP Routing
Keep your VIP clients out of line. Use the best of VIP routing to push them to the front of the line when they to contact your call center.
Click-to-Call
Start business calls by dialing the customer phone number from the click2call dial-pad
Call Notes disposition via CRM
Make a note of the feedback or comment for the specific customer call and keep it for future reference.
Call Transfer
Transfer customer calls among your team members to provide a better solution to their questions right away.
After Office Hours
Set up call routing to users for business and non-business days.
Desktop Notification
Receive instant updates as notifications in the dashboard.
Load Balancing
Distribute the call traffic to balance the load.
Real-time Agent Status
Agent Status displays an agent's current status, such as online, offline, or busy
Call Log
Download call reports based on date range reports, as well as virtual calls.
Agent Login
Agents can be given their own login to track their call history. From their dashboard, agents can initiate outbound calls to customers
Agent Wrap-up
Agent wrap-up time is the time after the call hangs up to make notes or entries about relevant details of a call
Admin Activity
Keeps track of all the changes made by admin with its date and time, which can be usd for future reference
Agent Status
Keep track of the agent's current state, including whether they are interval, lunchbreak, after-call work, off-phone work, etc.
IP Whitelisting
Ability to allow multiple locations of a business based on an IP
Flow Chart
An easy-to-understand block-based diagram interface, where agents can simply drag and drop new objects, and connect them in the visual call flow diagram.
Chat
Provide your consumers with a unique and integrated chat support experience within the system
Multi-skilled agents
Employees who are multi-skilled can perform a variety of jobs thanks to their diverse skill set.
VIP Routing
Rapid Response to High-Value Callers
Scripting
A professionally drafted manual that directs agents in their interactions with customers
Team Status
Agent Status of particular teams are displayed as online, offline, on-call, or busy
Internal calls
Enter the extension number of team members to establish a remote connection through VOIP, which facilitates one-on-one interactions and boosts productivity.
Multi-Channel Integration
Capable of integrating various customers outreach channels, such as phone calls, SMS, emails, chatbots, social media, and CRM
Gives your agents the ability to reply to Facebook messages without logging into Facebook.
For linked and contextual customer experiences, extend your interactions by combining WhatsApp with Nethram PBX.
Integrates seamlessly with Twitter and increases customer satisfaction and your agents can provide help in real-time, instead of just handling emails or phone calls.
Call Rating
Agents can view call logs and rate the calls accordingly
Team Activity
An option for the team leads that allows viewing all the changes made within the team.
IVR Logs
Keeps track of the records of all automated call logs
Agent Quota
Setting quotas for your technical support team may keep them accountable for their work and focused on their goals.
IP Security
Restrict your Nethram PBX and access to your network by limiting only to those with appropriate access permissions.
Supervisor Login
Supervisors can access reports on agent performance, incoming and outgoing call analysis, and productivity
Call Analysis
Keep track of all customer calls by tracking customer-answered calls, missed calls, and team performance. Also can view graphical reports of data.
Call Quality Monitoring
Monitor and listen in on active user calls to improve user performance and quickly resolve customer queries.
Call Whispering
Speak to users in private while they are on the phone to avoid disrupting the customer conversation.
Call Recording
Record specific calls or choose to record all calls automatically. Perfect for agreements and contracts involving audio.
Live Call Feeds
To improve productivity, check the live status of ongoing calls in your dashboard's live call feed section.
Call Barging
Supervisors can coach agents during live customer calls to improve quality and productivity.
Call Reporting and Analytics
Technology blended with business intelligence lets you track the overall performance and analytics.
Post-Call Survey
After the call ends, the caller will be automatically transferred to a voice-prompted survey after interacting with the agent. The survey will allow them to rate the quality of the conversation on a scale of 1-5 using their phone’s keypad. And, from the JustCall Dashboard, we can easily track the Post Call Survey analytics.
Agent Performance Analysis
Graphical representation of agent performance based on all the calls handled by them. Also provides the details of First Call Resolution(FSR).
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